Shipping & Delivery policy on CUTUSTORE.com
Faq
Frequently Asked Questions
Where is my order?
Once your order is confirmed, you’ll receive a tracking email. Delivery takes less than 1 day across Malta and up to 48 hours in Gozo. If you haven’t received your jewelry within this time, contact us at support@cutustore.com.
How do deliveries with Cutu Store work in Malta?
We provide free ultra-fast delivery. Orders placed in Malta are delivered the next day, straight to your door, no extra charges or hidden fees.
Do you have a premium delivery service?
Our standard delivery is already premium. Every order in Malta arrives within 24 hours, and in Gozo within 48 hours, always free of charge.
How does your Next Day Delivery work?
All orders made before 6 p.m. are eligible for Next Day Delivery across Malta. Your jewelry will be at your doorstep within 24 hours.
How does delivery to Gozo work?
We guarantee delivery within 48 hours in Gozo. You’ll be updated by email once your order is dispatched.
Do you offer Click & Collect service?
Currently, we don’t offer a Click & Collect option. All orders are delivered directly to your home or preferred shipping address for maximum convenience.
Do you provide same-day delivery?
At the moment, same-day delivery is not available. However, with Less 1 Day Delivery across Malta, you’ll still receive your order the very next day.
Can I have my order delivered to a non-residential address?
Yes, we can deliver to workplaces or other non-residential addresses in Malta and Gozo. Just make sure someone is available to receive the package.
Do you ship with brand partners?
No, all products are shipped directly from cutustore.com to guarantee quality control and fast delivery.
Why has my order been returned to Cutu Store?
If delivery fails after repeated attempts or if the address provided is incorrect, the order will return to us. Contact support@cutustore.com to rearrange shipping.
Do you offer nominated day delivery?
At the moment, we don’t offer nominated day delivery. All orders follow our standard free service: less than 1 day delivery across Malta and 48 hours in Gozo.
Contact us
Get in Touch
We’d love to hear from you! 💌
Got a question about our jewelry, your order, or delivery? Just drop us a message below—we usually reply within 24 hours. Your sparkle is our priority ✨
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(356)-973-11302
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Store
5625 SW 142th AV,
Miami, Fl 33183
Contact
(135) 523-3513
customercare@cutustore.com
Hours
M-F: 9am – 6pm
S-S: 10am – 5pm
