At cutustore.com, we want you to love your jewelry. If you’re not fully satisfied, you can return eligible items within 14 days of delivery for a refund, provided they are in their original condition. Please note: items purchased on sale or promotion are non-returnable.

Yes, as long as it’s within 10 days and in original, unworn condition. Earrings must be returned sealed for hygiene reasons. If an item shows signs of wear, damage, or missing tags, we cannot process the return.

We cannot accept returns after 14 days. If you try to return an item outside of this timeframe, it may be sent back to your delivery address, and you could be asked to cover shipping costs.

• Jewelry must be unworn and undamaged
  
• Protective seals (for earrings) must be intact
• Tags and packaging must be included
• Trying on jewelry at home is fine, but pieces must not show prolonged wear or scratches.

Until the item reaches us, it is your responsibility. Please pack returns securely and use a traceable shipping method. Keep your proof of postage in case you need to follow up.

We do not offer exchanges. If you want a different size or style, please return the item for a refund and place a new order on cutustore.com.

If you receive a faulty or incorrect piece, please contact support@cutustore.com immediately with photos. Faulty or incorrect items are always eligible for free returns and a full refund.

Once we receive your return, we’ll inspect it and process your refund within 7–10 business days. Refunds are issued to your original payment method. Depending on your bank or provider, it may take a few extra days to appear in your account.

If you change your mind, there’s no need to send the item back. If you already created a return but decided to keep your jewelry, simply keep the package—no cancellation needed.

Returns may be refused if:

• The item was worn, damaged, or returned outside the 14-day period
• Earrings were unsealed for hygiene reasons
• The item was purchased on sale or promotion, which are non-returnable

If a return is refused, the jewelry will be sent back to your address, and you may need to cover delivery costs.

Standard delivery is always free at cutustore.com, so there are no delivery fees to refund.

Refunds are sent to the original payment method (e.g., Revolut, debit/credit card). We cannot refund to a different account. If you used a discount code, the refund will reflect the final price you paid.