Effective date: 2 October 2025
Plain‑English summary: These Terms govern your use of cutustore.com and your purchases from Cutu Store. They sit alongside our Privacy & Cookies Policy. They do not reduce your statutory consumer rights under U.S. law.
1) Who we are
Cutu Store a brand property of Bene Factum Services LLC (“Cutu Store”, “we”, “us”, “our”) operates the website cutustore.com (the “Website”). Unless stated otherwise at checkout, Cutu Store is the seller of all products listed on the Website.
Legal details (to be completed):
- Legal entity: BENE FACTUM SERVICES LLC
- Registered office: 5625 sw 142 av Miami, FL 33183 EEUU
- Business/Trading address: 5625 sw 142 av Miami, FL 33183
- EIN: 88-0757196
- Contact: customercare@cutustore.com
2) Scope & Acceptance
By accessing the Website, creating an account, or placing an order, you agree to these Terms & Conditions (the “Terms”). If you do not agree, please do not use the Website. We may update the Terms from time to time; the version shown with an effective date applies to new orders placed after that date.
3) Eligibility
To purchase from us you must be at least 18 years old and authorised to use the chosen payment method.
4) Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We may suspend or close accounts where we reasonably suspect fraud, abuse, or material breach of these Terms.
5) Orders & Contract Formation
- When you place an order, you’ll receive an acknowledgement email. This is not acceptance.
- Contract: Your order is accepted when your payment is authorised and we send a shipping confirmation (or, for digital confirmations, when we mark the order as accepted). At that point a sales contract forms between you and Cutu Store for the items confirmed.
- Availability: All orders are subject to availability. We may cancel all or part of an order (with a full refund for the cancelled items) if products are unavailable, there are pricing/description errors, or we reasonably suspect misuse or fraud.
- Quantity limits: We may apply reasonable unit limits per product to prevent bulk purchasing or reselling.
6) Prices, Taxes & Errors
- Prices are shown in the currency indicated on the Website and include applicable sales taxes where required. Delivery fees (if any) will be shown at checkout.
- We take care to ensure prices and descriptions are accurate. If we discover an obvious error after you order, we’ll contact you to reconfirm at the correct details or cancel and refund.
7) Payment
- We accept the payment methods shown at checkout (e.g., major debit/credit cards, PayPal, and other providers we may add from time to time). Some methods may be subject to eligibility checks and separate provider terms.
- By submitting a payment, you confirm you’re authorised to use that method and that the information is correct. All cardholders may be subject to validation checks and authorisation by their card issuer and payment processor.
8) Shipping & Delivery
- Delivery options, costs and estimated timeframes are displayed at checkout based on your address. Estimates are not guaranteed and may be affected by carrier delays, weather or events outside our control.
- Risk of loss transfers to you upon delivery to the address you provided. Please provide safe and accurate delivery instructions. If you ask the courier to leave a parcel in a designated place or with a neighbor, you accept responsibility for that instruction.
- Please report any delivery problem within 30 days of the date your order should have arrived.
9) Title
Ownership of goods passes to you once we receive full payment.
10) Returns Policy (U.S. customers)
We want you to love your purchase. If not, you may return most new, unused items within 30 days of delivery for a full refund to your original payment method.
Non‑returnable items (for hygiene/safety)
Unless faulty, we cannot accept returns of:
- Earrings and pierced jewellery once any hygiene seal is broken or removed;
- Beauty/face/body items if opened, used or with broken protective seals;
- Underwear/Swimwear if hygiene liners or tags are removed or damaged;
- Any item expressly marked as non‑returnable at purchase.
Original condition
- Items must be unused, with all original tags/labels attached, in original packaging and including any accessories, pouches or dust bags.
- Try on jewellery and accessories with care. Avoid makeup, perfume, deodorant or lotions that may transfer.
- Footwear (if sold): try on indoors on a clean surface; return with the box and any dust bags.
Refund timelines
We aim to process refunds within 14 business days of receiving your return at our facility. It can take additional time for your bank/payment provider to post the credit.
Return method & proof of postage
Use our returns process as described on the Website and keep proof of postage. You are responsible for the goods until they reach us.
11) Faulty, Incorrect or Missing Items
If an item is faulty, damaged, or not as described, please contact us as soon as possible. Depending on the circumstances, you may be entitled to a repair, replacement, or refund under applicable U.S. consumer protection laws. This does not affect any rights you may have under state law.
12) Fair Use of Returns
To keep returns simple and affordable for everyone, we monitor unusually high or abusive return patterns. Where we reasonably determine that returns are excessive or abusive compared to typical customer behavior, we may:
- apply a return handling fee to future returns; and/or
- restrict or close your account.
We will act fairly and transparently and will notify you before any fee or restriction applies.
13) Promotions, Discount Codes & Gift Cards
- Each promotion/discount code has specific terms (e.g., eligibility, dates, categories included/excluded). Unless stated otherwise, promo codes cannot be combined and do not apply to gift cards or delivery charges.
- Gift cards/vouchers (if offered) are non‑reloadable, non‑transferable, and not redeemable for cash. Check the expiry (if applicable) and usage rules provided at purchase. Keep codes secure,lost or stolen codes may not be replaceable.
14) User Content (UGC) & Reviews
If you share content with us or tag us for potential featuring, you grant Cutu Store a non‑exclusive, royalty‑free, worldwide licence to use, reproduce, edit and display that content on the Website, our emails and social channels, in connection with our brand and products. You promise you have the right to grant this licence and that anyone identifiable has consented. We may remove any content at our discretion.
15) Intellectual Property
All Website content (including text, graphics, logos, photos and code) is owned by or licensed to Cutu Store and is protected by intellectual property laws. You may view and print content for personal, non‑commercial use only. You may not use our trademarks or content for commercial purposes without our prior written consent.
16) Acceptable Use
Do not misuse the Website (e.g., by introducing malware, scraping, attempting unauthorised access, or interfering with our services). We may report suspected criminal misuse to law‑enforcement authorities.
17) Third‑Party Services & Links
We may link to third‑party sites or use third‑party tools (e.g., payment providers). Those services are subject to their own terms and privacy notices. We are not responsible for third‑party content or practices.
18) Personal Data
Our processing of your personal data is described in our Privacy & Cookies Policy. Please review it to understand how we collect and use your information.
19) Liability
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law. We are not responsible for loss or damage that is not reasonably foreseeable.
If you are a consumer, we supply goods for personal use only. If you use goods for commercial or resale purposes, we will have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20) Changes to the Website & Terms
We may update, suspend or withdraw the Website (in whole or part) with reasonable notice where practicable. We may amend these Terms from time to time; changes will not affect orders already placed and accepted. The latest version will be posted with an updated effective date.
21) Complaints & Dispute Resolution
If you have a complaint, please contact us first at customercare@cutustore.com. If we cannot resolve your complaint, you may have rights under applicable U.S. consumer protection laws to seek further remedies.
22) Governing Law & Jurisdiction
These Terms and any disputes or claims (including non‑contractual disputes) are governed by the laws of the State of Florida and the United States of America. You agree to the exclusive jurisdiction of the state and federal courts located in that state, unless applicable law gives you the right to bring claims in your state of residence.
23) Contact
For questions about these Terms or your order:
- Email: customercare@cutustore.com
Postal: 33183
24) Account Deletion & Data Removal
Users who wish to delete their customer account and personal data associated with Cutu Store can request deletion by emailing customercare@cutustore.com with the subject line “Delete My Account” clicking here or visiting https://cutustore.com/account-deletion/
Once we receive your request, we will permanently delete your account and related data within 30 days, except for information we must retain to comply with legal or tax obligations.
If you placed an order, transaction records may be retained as required by law but will no longer be associated with your personal profile.